It also remains a bit frustrating to me that the carriers are allowed to bill you for data amounts without actually having to show you the URL endpoints related to each data packet. Here’s a chart of my data by day from July to February for reference. And, of course my data increased in January because I knew I had unlimited data. There is a possibility that my data usage naturally increased in January and February but given what the January technician and the supervisor today said about the bug with data tracking, I’m still skeptical. This was not something mentioned in the fine print. I checked if this happened to the other lines, and it did not.
DATA STASH ON JOTSPOT FREE
T-Mobile describes the DataStash as “10GB of Free 4G LTE data.” Unlimited High-Speed & 6GB Mobile Hotspot opt in was taken off of my account While adding the COVID-19 add on, I noticed that it switched my Unlimited data to 6gb of data. Even if I am over my plan data and into my DataStash, my data access shouldn’t be slowed or have reduced functionality. One example of my downgraded data access showed up during the call – simultaneous phone and data usage was atypically blocked (see right). And perhaps the last lie came at the beginning of the call, a voice said the call would be recorded for quality assurance. The DataStash didn’t begin until late January.ġ0. They told me that my phone has been using up my entire DataStash over the past several months. Then, the supervisor told me my phone has only been using my DataStash (not my plan data). I had to speak to three different customer support representatives: the first overseas, the second a U.S.-based tech specialist and the third his supervisor.Ĩ. I was greeted with one of the worst customer experiences I’ve had in many years. I was a bit suspicious and finally called in again today. He told me to use as much data as I wanted in January and he set an account note to switch it back to 3 GB for February.īut just two weeks into my February plan, my phone went over 3 GB again and data usage began to slow. He said the only way to fix it was to set my phone to unlimited usage in January. The tech acknowledged that T-Mobile had a bug affecting some accounts that failed to reset the data usage. I called in to learn of my options and had one of the best customer service experiences I’d had in a while.
In January, I noticed that I’d exceeded my 3 GB data plan for the first time after five months of using less than 3 GB of data. Just like AT&T, they’re blaming the customer. Unfortunately, now it’s TMobile that’s having trouble tracking data it seems to be related to the rollout of their new DataStash promotion. Then, they fraudulently demanded that customers pay for an international pass to have their data plan reactivated. It turned out that AT&T was rolling up data traffic in time-based intervals that frequently combined U.S. Hey love that you’ve discovered how crappy is, #SimpleGlobal and welcome you!! In it, I mentioned my plan to switch to T-Mobile which led to this tweet by T-Mobile CEO John Legere to his 250,000+ followers: Last June, I wrote a post called “ Yes, You Can Spend $750 in International Data Roaming in One Minute on AT&T” which quickly went viral.
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